Refund policy

Return Policy

At Luminesce Aura, we value the trust you place in our jewellry. To maintain the highest standards of hygiene and customer care, please take a moment to review our return policy:

Same-Day Returns Only
Returns are accepted only on the day of delivery for eligible items. Items must be in their original, unworn condition with all packaging intact.

Earrings — Final Sale
For hygiene purposes, all earrings are final sale and cannot be returned or exchanged under any circumstance.

Damaged or Defective Items
If your order arrives damaged or with a defect, please contact us on the same day of delivery so we can assist you with a resolution.

For any questions, please reach out to our support team. We appreciate your understanding and thank you for shopping with Luminesce Aura.